Delivery

Please see below information on our delivery times and rates: 

We currently offer delivery to the UK, all orders are delivered via Royal Mail to mainland UK destinations. 

DELIVERY INFORMATION: 5th December 2022 

It seems that these royal mail strikes are delaying post more than we could have envisioned.
It’s too late in the day before Xmas to change our courier service as it’s all linked to our website and would be a few days work which at this time of year isn’t doable .
What we have done is remove the standard option for delivery and just have express delivery which although seems to not be as quick as usual is def quicker than standard ….
The price will stay the same as standard £3.95 (we will take the hit)
We are so frustrated that through no fault of our own it’s compromising our service and can only apologise for any inconvenience this caused a causing.
If you want  local collection option we will pop a post up with the weekly collection days & times. Buy as normal and once collected we will refund your postage.
Our recommendation is if you want something in time for Christmas then the last ordering date is Friday 16th of December.
We will keep you updated on any further information we have.
Thank you
Danielle x

Express delivery 1-3 working days £3.95 

ALL DELIVERIES 

Please note we do not dispatch on Saturday, Sundays & Bank holidays 

Delivery times are not guaranteed and may vary by location and postcode. 

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, your parcel may be returned to us by Royal Mail, you will then be re charged for re sending your order, and we are not obliged to re-send the order at our expense. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email info@houseofwindsor.shop as soon as possible.

If an order is returned to us by Royal Mail as a result of an incorrect address or a customer’s refusal to accept the delivery/ failure to acknowledge cards left by royal mail, the customer will be responsible for the costs to re send the order. We charge £4.95 to re send via tracked delivery.

We are unable to leave your delivery in an agreed safe place, parcels that require a signature will need to be signed for upon receipt at the delivery address.